MERCY MEDICAL CENTER INC

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Church

Emergency Services: Yes

MERCY MEDICAL CENTER INC
State Average
National Average
Nurse Communication
Percent of patients who reported that their nurses Sometimes or Never communicated well
4
7%
Percent of patients who reported that their nurses Usually communicated well
14
17%
Percent of patients who reported that their nurses Always communicated well
82
76%
Doctor Communication
Percent of patients who reported that their doctors Sometimes or Never communicated well
3
5%
Percent of patients who reported that their doctors Usually communicated well
13
17%
Percent of patients who reported that their doctors Always communicated well
84
78%
Received help as soon as they wanted
Percent of patients who reported that they Sometimes or Never received help as soon as they wanted
10
14%
Percent of patients who reported that they Usually received help as soon as they wanted
28
27%
Percent of patients who reported that they Always received help as soon as they wanted
62
59%
Pain Was Controlled
Percent of patients who reported that their pain was Sometimes or Never well controlled
7
9%
Percent of patients who reported that their pain was Usually well controlled
22
24%
Percent of patients who reported that their pain was Always well controlled
71
67%
Staff Explained Medicine
Percent of patients who reported that staff Sometimes or Never explained about medicines before giving it to them
17
22%
Percent of patients who reported that staff Usually explained about medicines before giving it to them
18
18%
Percent of patients who reported that staff Always explained about medicines before giving it to them
65
60%
Room & Bathroom Were Clean
Percent of patients who reported that their room and bathroom were Sometimes or Never clean
8
12%
Percent of patients who reported that their room and bathroom were Usually clean
18
22%
Percent of patients who reported that their room and bathroom were Always clean
74
66%
Area Quiet at Night
Percent of patients who reported that the area around their room was Sometimes or Never quiet at night
5
13%
Percent of patients who reported that the area around their room was Usually quiet at night
26
30%
Percent of patients who reported that the area around their room was Always quiet at night
69
57%
Given information about what to do during recovery
Percent of patients who reported that YES,they were given information about what to do during their recovery at home
89
86%
Percent of patients who reported that they were not given information about what to do during their recovery at home
11
14%
Hospital Rating
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
6
10%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
16
25%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78
65%
Would Patient Recommend Hospital
Percent of patients who reported NO,they would not recommend the hospital
3
7%
Percent of patients who reported YES,they would probably recommend the hospital
16
27%
Percent of patients who reported YES,they would definitely recommend the hospital
81
66%

Phone

  • (410) 332-9237

Address

  • 301 SAINT PAUL PLACE
    BALTIMORE, MD 21202
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